Customer Service Representative (WVHS)


1.    Understand and support the principles and objectives of animal welfare.

2.    Enthusiastic about serving the public with a consistent positive mental attitude.

3.    Able to work as a team and accept direction and constructive criticism.  Good grooming and personal hygiene.

4.    Excellent English verbal and written communication skills.  Can type and keep records.

5.    High school diploma.  Shelter or animal control experience is preferred. 

6.    Ability to handle tight deadlines and maintain composure under stress.

7.    Must pass a background check to meet DEA standards.  Ability to be certified for euthanasia and legend drug use. Must pass drug screening as well.

8.    Able to safely lift and carry 75 pounds, including dead and live animals.

9.    Ability to understand, interpret, and apply applicable laws and regulations.

10.  Must have a valid Washington State driver’s license.  Good driving record.

11.  Excellent Computer skills including Microsoft word, excel, and google docs.

12.  Minimum 21 years old.  Willing to work holidays and weekends.


Animal Care

1.    Process animals coming into the shelter and help facilitate owner redemptions.

2.    Act as a team member, show enthusiasm and help other staff and volunteers.

3.    Provide quality animal care to give humane protection and treatment of animals.

4.    Feed, groom, and exercise animals to develop healthy, adoptable pets.  Cage, tag, and vaccinate impounded animals.  Microchip adopted animals.

5.    Euthanize animals in a humane and professional manner

6.    Clean and disinfect cages, kennels, and food dishes to meet written standards.

7.    Carefully check all animals for diseases and injuries on a daily basis.

8.    Fill out paperwork accurately, completely, and on time.  Respect other staffs’ workspace.

9.    Prioritize and use good time management to increase efficiency.  Promptly report deficiencies and suggest improvements to your supervisor.

10.  Follow protocol for sick animals and movement of animals around the shelter. 

11.  Act safely at all times to prevent accidents and injuries.  Clean up after yourself.

12.  Responsible for maintenance of all buildings and grounds.  Keep equipment and fixtures in safe working order.  Responsible for removing and recycling shelter waste.


Customer Service

13.  Ability to multi task in a business office environment.

14.  File and sort company paperwork accurately and on time.

15.  Provide excellent customer service to increase adoptions and redemptions, build credibility, and increase the number of customers.  Smile and be pleasant, courteous and sensitive to customers at all times.  Be polite and firm without losing your composure.

16.  Act as a role model for other employees.  Prioritize customer service above projects.

17.  Follow policies and procedures with consistency and good judgment.

18.  Understand, interpret, and apply applicable laws and regulations.

19.  Be knowledgeable about our services and history to answer customers’ questions.

20.  Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Submit completed application and resume to Kelly at

Animal Control Officer (AC&C)

Participate in field service, education, and public relations for the benefit of animals by investigating and enforcing local and state laws pertaining to animals in the community.

1. Investigate complaints by the public

2. Find creative ways to resolve animal/person complaints

2. Educate community about and enforce City, County, and State Animal Control laws.
3. Intake stray animals at large, issue warnings and/or citations to pet owners/keepers in violation of local ordinances. Testify in court when necessary.
4. Implement quarantine procedures as needed and in cooperation with the Health Dept. for rabies control.
5. Capture, contain, and secure potentially vicious dogs for the safety of the public and transport to shelter or clinic as appropriate.
6. Pick up deceased animals from private/public designated areas.
7. Promote pet licensing as a way to get lost pets home faster.
8. Keep complete records, daily logs, activity reports.
9. Report writing
10. Work with courts to obtain search and seizure warrants/court orders when needed.
11. Obtain voluntary statements from witnesses/experts.
12. Secure crime scene. Gathers evidence if applicable.
13. Cooperate with and assist other law enforcement agencies.
14. Maintain regular, open communication with supervisor and other officers.
15. Pick up unwanted/stray animals that are confined by citizens.
18. Transport animals to shelter, veterinarian, or other as needed.
19. Respond to emergencies such as injured animals, animals in distress, vicious domestic animals, administers first aid/transports to shelter, veterinarian, or owner for treatment or euthanasia.
20. Keep Animal Control trucks clean and sanitary. Reports mechanical problems.
21. Attend training and Animal Welfare education programs both by the Humane Society and other agencies.
22. Satisfactorily complete training and certification programs required for Animal Care & Control Officers
23. Other duties as assigned.

QUALIFICATIONS: The qualifications listed below are representative of those required, but reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


1. High School Graduate or equivalent and

2. Has or can obtain a valid Washington driver's license.
3. Minimum of 19 years of age
4. Ability to learn and interpret laws and ordinances governing animal care and control and teach others.
5. Demonstrate ability to express ideas effectively, both orally and in writing.
6. Report writing ability to accurately record information in reports. Good spelling and grammar.

7. Ability to work harmoniously with other employees.

8. Must be in good health, able to sit, stand, bend, twist and lift 75 pounds.

9. Ability to perform humane euthanasia with compassion and pass all certifications, as required.

10. Must pass background check, driving record check & drug screening

11. Desire to serve the mission of the organization to Protect, Serve and Educate.

1. Knowledge of the characteristics and appearances of common breeds of dogs, cats, and other domestic animals. Skilled in the handling and care of animals.
2. Knowledge of animal control equipment. Able to load and trailer livestock.

3. People skills and conflict resolution.

Work may include irregular hours, shifts, weekends (both Saturday & Sunday) and holidays. Resolving conflict, fast paced atmosphere, multi-tasking and be a calming entity for people and animals who may be experiencing stress.   

Send application and Resume to:
Wenatchee Valley Animal Care & Control
1474 S Wenatchee Ave
Wenatchee, WA 98801
Attn: Kelly McGraw, Operations Manager

Fax # 509-665-7612

For the Americans with Disabilities Act, essential functions include responsibilities number 1-23.

Application is required and can be downloaded and printed by clicking here. Please submit completed application and resume to 1474 S. Wenatchee Ave., Wenatchee, WA 98801.